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Your Account, Your Terms

When you open an account with surat4d login, you're agreeing to the terms that protect both your account and our platform.

Account opening and verification stepsPayment and withdrawal rulesAccount suspension and closure policies
surat4d login Your Account, Your Terms
GET HELP WITH TERMS

How to Reach Us About Policy Questions

You can contact our support team through multiple channels if you have questions about these terms, how they apply to your account, or if you need to report a policy breach.

Live Chat Support Open the chat widget in the lobby or on this page; our team responds to policy questions within minutes during operating hours. Available daily.
Email Support Send policy questions to [email protected] with 'Terms Question' in the subject line. We'll reply within 24 hours with clarification or next steps.
Account Settings View your account agreement and the full terms document by logging in, heading to Settings > Legal & Policy > Terms, and downloading the PDF.
YOUR DATA AND ACCOUNT

How We Handle Your Information Under These Terms

Our terms define how we collect, use and protect your account data, payment information and play history.

Data Retention

We keep account records, deposit and withdrawal history, and identity verification documents for seven years after account closure to meet regulatory requirements where local law applies.

Cookie and Tracking Policy

Our terms cover how we use cookies to remember your login, track your play for responsible-use alerts, and improve site speed. You can disable non-essential cookies in your browser settings.

Payment Data Security

Payment information is encrypted and tokenized; we never store your full DANA, OVO, GoPay or QRIS credentials on our servers. Only transaction confirmations appear on your account ledger.

Account Access Rights

You own your account and can request all personal data we hold, correct any errors, or ask us to export your play history. Submit requests through Settings > Data Access.

Third-Party Sharing

We share account data with payment processors, anti-fraud services and legal authorities only. Marketing partners never receive your personal information without explicit consent in writing.

Policy Changes

If we update these terms, we'll email you 30 days in advance. Continuing to use your account after the new date means you accept the updated terms. You can close your account anytime.

Frequently Asked Questions About Our Terms

Here are the questions we hear most often about how our terms work, what they mean for your account, and what to do if you disagree with a decision we've made.

You don't have to open an account. If you already have one and disagree with the terms, you can close your account at any time through Settings > Account Closure. We'll process any pending withdrawal and return your balance within the timeframe set by your payment provider.

No. Your account is personal, non-transferable and for your use only. Accounts created in another person's name or shared logins breach these terms and may result in account suspension and forfeiture of funds.

Deposits via DANA, OVO, GoPay and QRIS are processed instantly and appear in your balance immediately. Withdrawals require identity verification and clear within 1–3 business days, depending on your payment method. Minimum withdrawal is 50,000 IDR where local law permits.

All game results are recorded on our servers. If you dispute an outcome, contact support with your game ID within 48 hours. Our team will review the play history and provide evidence or correct the balance if an error occurred.

We may suspend or close your account immediately if we detect fraud, money laundering, breach of terms or unusual activity. We'll notify you of the reason and any outstanding balance due. You may appeal the decision by emailing [email protected].

We keep your account records, transaction history and identity documents for seven years to comply with anti-money-laundering law. Personal details like your name and address are deleted after 12 months unless a dispute or investigation is ongoing.

Log in to your account and go to Settings > Data Access & Privacy to request a full copy of your data or submit a deletion request. We'll respond within 14 days. Deletion may be delayed if legal holds or disputes are active.